Privacy Policy
Pelly Inc. (“Pelly,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we may collect and use Personal Information when you use our Services (each as defined below).
For purposes of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you access or use our property and asset management, communication, and service marketplace platform, as made available via mobile app or web app (the “Platform”); our websites, including http://getpelly.com and its subdomains, and any blogs, community forums or other discussion or information websites (collectively, the “Site”); and any other services, products, and sites we may offer from time to time (together with the Platform and the Site, collectively the “Services”).
We may update or modify our Privacy Policy from time to time. If we make material changes, we will revise the “Last Updated” date above, and we may also choose to send you a notification of such changes. We encourage you to review this Privacy Policy frequently to stay informed about our privacy practices and how you can exercise your options related to those practices.
Your continued use of the Services will constitute your understanding and acknowledgment of this Privacy Policy. If you do not agree with our Privacy Policy or any updates, you must stop using our Services.
1. Personal Information We Collect
We may collect the following types of Personal Information:
Personal Information You Provide to Us
We collect Personal Information that you provide to us when you use the Services, for example by using our Platform or contacting us directly with questions or feedback. We also may collect Personal Information that you provide to us offline, such as at industry or marketing events. This Personal Information may include:
Identifiers, such as your name, email address, telephone number, or physical address;
**Account data, **such as a username in combination with a password or other credential that allows access to an account, information regarding your properties or residences, user preferences, and any other information that you add to your account.
Payment and transaction information, including payment information you provide to us, records of subscriptions or services purchased or considered (including type, amount, date and time of any transactions), and payment card information. Payment card transactions are processed by our third-party payment processors. Certain transaction information, such as your payment card number, may be stored by our third-party payment processors and not by Pelly. If you are a third-party vendor (“Third-Party Vendor”) using our online services marketplace (“Marketplace”), our third-party payment processors may also collect certain payment disbursement information to distribute your revenue from your provision of your services via the Marketplace.
**Third-party account information, such as identifiers for third-party accounts if you permit Pelly to access information relating to such accounts. We do not store on your usernames or passwords on our servers. **
**Communications data and contents, such as your phone number or preferred email address when you contact us directly, the contents of chats you initiate with our support team or when engaging with AI-powered features, and your communications with other users of our Services (including communications initiated by property residents or owners (“Requesters”) and Third-Party Vendors on the Marketplace), social media, or otherwise. **
Personal Information about others, such as Personal Information about others that may be contained in the information you provide to us. (Before you provide Personal information about others to us, you must first obtain the necessary permissions to share it with us.)
Marketing and promotions data, such as your preferences for receiving our marketing communications, and information about how you engage with our marketing communications.
Employment information, such as your employer name, job title, and professional experience.
Other information you provide directly to us, such as your responses to surveys and questionnaires, and other content or information that you generate, transmit, or otherwise make available through our Services (such as photos, images, videos, comments, ratings or reviews, questions, messages, works of authorship), as well as associated metadata.
Sensitive Personal Information needed to provide our Services, including (a) your username in combination with a password or other credential that allows access to your account and (b) the contents of communications with other users of our Services as described above.
Personal information that we infer from other personal information about you and other information that we process, including information we obtain from other sources as described below.
Other data described elsewhere in this Privacy Policy or as disclosed at the time of collection.
Personal Information We Collect from Third Parties
We may collect Personal Information from third parties. This information may include:
Service provider information, such as Personal Information we receive from the third-party service providers we work with to collect the Device information and Activity information described below.
Publicly available information, such as Personal Information provided on customer or prospective customer websites or on publicly accessible portions of social media or networking sites, or from government agencies or public records.
We may receive contact information about prospective customers that may be interested in the Services from third-party sources. We may use this information to contact prospective customers about the Services.
In addition, we may receive Personal Information from third parties in connection with an actual or prospective business transaction. For example, we may receive your Personal Information from an entity we acquire or are acquired by, a successor, or assignee, or any party involved in a business transaction such as a merger, acquisition, sale of assets or similar transaction, and/or in the context of an insolvency, bankruptcy, or receivership.
Personal Information We Collect Automatically
We may automatically collect Personal Information when you use the Services. This information may include:
Device information, such as device type and model, operating system and version, unique device or personal identifiers, IP address, and general location information such as city, state, or geographic area.
Activity information, such as when you accessed the Services, which pages you viewed on the Services and for how long, and which sites you visited before and after accessing the Services.
Communication engagement data, such as how you engage with our emails or other communications (for example, opening, forwarding, or clicking links within our emails).
Location information, such as your approximate location, which we infer via the IP address you use to access the Services. We do not have access to or collect your precise geolocation data.
Aggregated Data
We may also collect, create, and use aggregated data sets for our commercial purposes. These data sets may be derived from Personal Information, but they are not Personal Information because such data cannot be reasonably linked back to a specific individual.
2. How We Use Personal Information
We may use the Personal Information we collect to serve the following purposes:
to create your account and provide the Services to you;
to facilitate and process transactions and communications between Requesters and Third-Party Vendors on the Marketplace;
to manage our relationship with you, including responding to your inquiries, providing you with notices (such as service-related announcements, updates, security alerts, and support and administrative messages), and requesting your feedback;
to market the Services to you;
to analyze your use of our Services;
for research and development purposes, including to analyze and improve our Services, our business, and to develop new products and services;
to personalize your experience with our Services;
to detect and protect against security incidents or fraudulent or unlawful activity;
to comply with legal and regulatory requirements and legal process, such as to respond to subpoenas, investigations, or requests from government authorities;
to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);
to audit our internal processes for compliance with legal and contractual requirements or our internal policies;
to enforce the terms and conditions that govern our services; and
for other purposes at your direction or with your consent.
3. How We Disclose Personal Information
We may disclose Personal Information to third parties as follows:
to our vendors, agents, consultants, and other service providers who need access to your information to perform services on our behalf, such as cloud services, web hosting, data labeling, analytics, marketing, or advertising;
to facilitate transactions and communications initiated by users of the Marketplace;
to third parties with whom we partner, including parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you;
to our professional advisers, such as auditors, accountants, or lawyers;
in connection with the change to the control or financial status of Pelly, such as a merger, sale of our assets, financing, acquisition, or bankruptcy;
to our current and future affiliate companies;
to protect the legal rights, safety, or security of Pelly and our community, such as to enforce our Terms of Service; to prevent fraudulent or unlawful activity; or to respond to a law enforcement or government authority request or other legal or regulatory process;
on an aggregated and anonymized basis; or
to other parties at your direction or with your consent.
4. Your Privacy Choices
Your use of the Services is voluntary. You may decline to share certain information with us, or you may opt-out or withdraw your prior consent to share Personal Information with us; in such instances, we may not be able to provide you with some or all of the features and functionality of the Services.
Emails: If you no longer wish to receive marketing emails from us, you can unsubscribe at any time by following the instructions in our marketing emails or contacting us at support@getpelly.com. Please note that even if you unsubscribe from marketing emails, you may still receive emails from us related to the Services, such as emails about changes to our policies or about purchases you’ve made from us or Third-Party Vendors on the Marketplace.
**Cookies: Many web browsers enable cookies by default. Depending on where you are located, you may either need to opt-in or opt-out of our use of nonessential cookies. You can change your cookie settings or disable cookies at any time by updating your browser settings or, in the case of third-party cookies, by visiting the site of the third-party partners. For example, you can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout or via Google’s Ad settings. You can find more information on how to opt-out of cookies at USA.gov. **
Do Not Track Signals: We do not currently recognize or respond to automated browser signals regarding tracking, such as “Do Not Track” signals.
5. Children’s Privacy
We are committed to protecting the privacy of children. Individuals under 18 years of age are not permitted to use and/or submit their Personal Information through our Services. We do not knowingly collect Personal Information from individuals under the age of 18 (each a “minor”). If you believe we might have any Personal Information from or about a minor, please contact us at support@getpelly.com. If we become aware that we have collected Personal Information from a minor, we will delete the Personal Information in accordance with applicable law.
6. Job Applicants
If your Personal Information is submitted through our Site when applying for a position with Pelly, the information will be used solely in connection with considering and acting upon your application. We may retain your Personal Information for a period of time, but only for the purpose of considering your application for current or future available positions. Your Personal Information may be shared with third-party service providers retained by us to collect, maintain, and analyze candidate submissions for job postings.
7. Security
We take reasonable steps to protect your Personal Information from loss or unauthorized use, access, disclosure, or destruction. Even so, we can’t guarantee the complete security of any Personal Information you disclose online. For example, emails sent to or from our Services may not be secure, and so you should take care when considering what information you send to us via email. To the extent permitted under applicable law, we assume no liability or responsibility for the loss, disclosure, or destruction of your Personal Information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.
8. Retention
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, or for other essential purposes, such as complying with our legal obligations, resolving disputes, enforcing our agreements, or otherwise as required or permitted by law.
9. Location of Personal Information
Currently, we only use data centers located in the United States to store and process the Personal Information we collect; we have chosen this storage location to operate efficiently and improve performance. We take steps to process and protect Personal Information as described in this statement; however, the country where we store Personal Information may have laws that offer a different level of data protection than the country in which you reside.
The Services are hosted in the United States and intended for use by residents of the United States. We make no representations that the Services are appropriate or available for use in any location outside of the United States. If you are a resident of another country or are using the Services from outside of the United States, please note that you are transferring your data to the United States, which does not have the same data protection laws as other regions.
10. Contact
If you have any questions about this Privacy Policy or would like to exercise one of your privacy rights, you can reach us at support@getpelly.com or by mail at Pelly Inc., 4412 California Ave SW #16594, Seattle, WA 98116.